1. Terms of Service

Introduction: Welcome to Therapy with Malika, a safe space dedicated to your mental well-being. As a UK-registered therapist, Malika is committed to providing high-quality, ethical therapeutic services in accordance with the standards set by the British Association for Counselling and Psychotherapy (BACP).

Session Structure: Therapy sessions last for 50 minutes and are scheduled at mutually agreed times. The frequency of sessions will be tailored to your therapeutic needs and goals.

Fees and Payments: Each session is priced at £[as arranged with Malika]. Payment methods include [as arranged with Malika]. Fees are due at the time of the session unless prior arrangements have been made.

Cancellation and Rescheduling: If you need to cancel or reschedule a session, please provide at least 48 hours’ notice. Cancellations with less notice may incur the full session fee, except in cases of emergency.

2. Informed Consent Form

This form outlines the nature of the therapeutic services provided, the therapeutic approaches used, and the framework of confidentiality. It requires your acknowledgment and agreement before beginning therapy, ensuring you are fully informed about the therapy process.

Therapeutic Approaches: Malika employs an integrative approach, combining person-centred and psychodynamic therapies, to best suit your individual needs.

Confidentiality: Your privacy is paramount. Information shared in sessions is confidential, with legal exceptions outlined in the Confidentiality Statement. You will be fully informed about these exceptions as part of the consent process.

Client Rights and Responsibilities: You have the right to a safe, respectful therapeutic environment. You are encouraged to actively participate in your therapy journey and communicate openly about your needs and concerns.

3. Data Retention Policy

Our practice retains counselling records in accordance with the prevailing guidelines set by professional bodies and legal requirements, ensuring data is kept securely for a period deemed necessary to support ongoing care, audit processes, and fulfil statutory obligations.

4. Complaints Procedure

Your feedback is important. If you have concerns about your therapy, please discuss them directly with Malika. If a satisfactory resolution is not reached, you may escalate your complaint to the BACP. This procedure ensures that your concerns are addressed promptly and fairly.

5. Emergency Contact Policy

Outside Office Hours: In case of an emergency outside office hours, please contact your GP, local emergency services, or a mental health crisis helpline. Malika is not available for emergency support.